Since we understand that protecting the confidentiality of your personal information is important, and we want you to have peace of mind when you ask for quotes and do other online operations, Beneva makes the same Online Security Guarantee to you that it offers to its clients.

Beneva will reimburse any pecuniary loss that you suffer if you are the victim of fraud involving any of the financial products that you hold with Beneva.
To be protected by Beneva's Online Security Guarantee, you must:

• Fully comply with the Terms of Use and any other agreements that you have made with Beneva;
• Appropriately protect your username and password and not disclose them or leave them accessible to anyone;
• Appropriately protect the security of the equipment and software used for your personal transactions;
• Notify us immediately of any fraud you believe you have been the victim of and cooperate with the investigation.

What should I do if I am the victim of online fraud? Contact Beneva - Call the Customer Service Department of the Client Centre immediately at 418 644-4106 or, toll-free at 1 888 703-4480. Our service hours are 8 a.m. to 9 p.m. weekdays and 9 a.m. to 6 p.m. on weekends.

Contact credit agencies - We would also suggest that you contact Equifax and TransUnion so that an alert is added to your credit file, warning credit providers that you may have been the victim of fraud. You can contact these agencies at the following numbers:
Equifax: 514 493-2314 or toll free at 1 800 465-7166
TransUnion: 514 335-0374 or toll free at 1 877 713-3393

In accordance with its Personal Information Protection Policy, Beneva has implemented security safeguards appropriate to the sensitivity of the personal information that it holds.

Beneva only allows access to personal information in its files to its employees, agents, mandataries and co-contractors who are qualified to know this information for the purposes of their duties, mandates or contracts.

For further information or to file a complaint related to the protection of personal information policies and procedures, please contact us at 1 888 703-4480.